JUMAD : Journal Management, Accounting, & Digital Business
JUMAD: Journal Management, Accounting, & Digital Business is an international, peer-reviewed platform dedicated to the advancement of contemporary knowledge in the fields of corporate governance, financial transparency, and the transformative impact of digital business models. Strategic Evolution & Quality Commitment In our pursuit of global excellence and high-impact indexing (Scopus/Web of Science), JUMAD has implemented significant strategic changes starting from Volume 3: Frequency Realignment: To ensure a more rigorous selection process and provide deeper editorial attention to each manuscript, JUMAD has transitioned from a bimonthly schedule (6 issues/year in Vol. 1 & 2) to a Quarterly Publication Frequency (4 issues/year). Issues are now released in January, April, July, and October. Language Standardization: To facilitate broader international dissemination and citation impact, all submissions from Volume 3 onwards must be written in professional academic English. Aims and Scope The journal invites original research, systematic literature reviews, and high-quality empirical studies. We prioritize manuscripts that offer novel insights into: Strategic Management in the era of Industry 4.0. Modern Accounting practices, auditing, and financial reporting. Digital Business Transformation, E-commerce dynamics, and FinTech. Peer Review & Ethical Standards JUMAD employs a stringent double-blind peer-review system. Each submission is evaluated by at least two independent experts to verify its originality, technical soundness, and relevance. We are committed to an equitable and transparent review process, providing authors with constructive feedback to elevate the quality of their work.
Fakultas Ekonomi dan Bisnis Universitas Panca Marga
Leadership, Work Environment, and Competence on Employee Performance at BAPPERIDA Probolinggo
Local government agencies require high employee performance to successfully plan and execute city development programs. This study aims to analyze the effect of leadership, work environment, and competence on employee performance at the regional development planning agency in Probolinggo City. We used a quantitative method with a causal associative approach to answer our research questions. We collected primary data by distributing printed questionnaires to all eligible civil servants working in the office. We analyzed the respondent answers using a multiple linear regression statistical tool. Our data processing results show that strong leadership gives a positive and significant effect on how employees perform their daily tasks. We also find that a comfortable and safe office environment directly boosts the work output of the staff. Employees who possess proper skills and knowledge prove to show a much better task completion rate. We conclude that guiding the team clearly, maintaining the workspace quality, and upgrading personal skills are highly effective ways to maximize the performance of civil servants in the government agency.
Copyright (c) 2026 Mohammad Faizal Alfarisi , Hermanto, Ahmad Iskandar Rahmansyah (Author) https://creativecommons.org/licenses/by-nc/4.0
Service Quality, Experience, and Satisfaction on Repurchase Intention at Rosalia Indah Bus Probolinggo
The public transportation industry faces tight competition, requiring companies to understand what makes passengers return. This study aims to analyze the effect of service quality and customer experience on repurchase intention, using service user satisfaction as a mediating variable at the Probolinggo branch of a long-distance bus company. We applied a quantitative approach with an associative method to answer our research questions. We gathered primary data by distributing printed questionnaires to passengers who recently used the bus service. We selected the respondents using a purposive sampling technique based on their recent travel history. We analyzed the respondent data using a structural equation modeling tool. Our analysis shows that providing good service quality and creating a pleasant customer experience positively and significantly increase passenger satisfaction. We also find that excellent service and positive experiences directly encourage passengers to buy tickets again. Service user satisfaction proves to have a positive and direct impact on the final repurchase intention. This satisfaction successfully mediates the relationship between both service quality and customer experience toward the intention to return. We conclude that maintaining reliable bus facilities and comfortable travel experiences are highly effective strategies to satisfy passengers and secure future ticket purchases.
Copyright (c) 2026 Fely Rusliana , Muhammad Syarif Hidayatullah Elmas , Trivosa Aprilia Novadiani Haidiputri (Author) https://creativecommons.org/licenses/by-nc/4.0
Transformational Leadership and Motivation on Performance Mediated by Discipline at Probolinggo Education Department
Managing human resources effectively is a daily challenge for government offices to provide good public services. This study aims to analyze how transformational leadership and work motivation affect employee performance, while testing work discipline as a mediating variable. We conducted this research at the Department of Education and Culture of Probolinggo City. We collected primary data by distributing printed questionnaires to all sixty-eight active employees. We analyzed the responses using a quantitative approach with structural equation modeling. Our analysis shows that transformational leadership and work motivation both have a positive and significant direct effect on employee performance. These two independent variables also positively and significantly increase work discipline among the staff. We find that work discipline itself directly boosts employee performance. When testing the indirect relationships, work discipline successfully mediates the effect of transformational leadership on employee performance. Work discipline also significantly mediates the effect of work motivation on employee performance. Improving employee performance in this government office requires leaders who set good examples, strong inner drive among the staff, and strict work discipline to manage daily tasks.
Copyright (c) 2026 Husnul Hotimah , Yayuk Indah Wahyuning Tyas, Junaidi (Author) https://creativecommons.org/licenses/by-nc/4.0
Compensation and Work Environment on Employee Performance at PT Pos Indonesia Probolinggo
The local postal service faces operational delays and a decline in customer service quality, indicating a problem in how the staff performs their daily tasks. This study aims to analyze the effect of financial compensation and physical work environment on employee performance at the city postal office. We applied a quantitative method with an associative approach to answer our research questions. We gathered primary data by distributing printed questionnaires to all employees working in the branch. We analyzed the respondent answers using a multiple linear regression statistical tool. Our data analysis reveals that providing fair financial compensation gives a positive and significant effect on how employees complete their daily work. We also find that a clean and safe office environment directly improves the overall productivity of the staff. Both financial rewards and physical office conditions simultaneously influence the daily work output. We conclude that paying the employees adequately and maintaining a comfortable workspace are highly effective strategies to maximize the performance of postal workers.
Copyright (c) 2026 Riko Wicaksono , Mohammad Saiful Bahri , Dyah Ayu Perwitasari (Author) https://creativecommons.org/licenses/by-nc/4.0
Product Quality, Price, and Brand Trust on Consumer Satisfaction at Mirza Beauty Store Probolinggo
Local cosmetic retail stores face tough competition and must find ways to keep their buyers happy. This study aims to analyze the effect of product quality, price, and brand trust on consumer satisfaction at Mirza Beauty Store in Pasuruan Regency. We conducted this research using a quantitative method with a causal approach. We gathered primary data by distributing printed questionnaires to active consumers who frequently buy beauty items from the store. We analyzed the collected responses using a multiple linear regression technique. Our analysis shows that product quality has a positive and significant direct effect on consumer satisfaction. We also find that offering fair prices significantly increases the happiness of the buyers. Consumers who trust the brands sold at the store also show a much higher level of satisfaction. We conclude that providing excellent physical goods, setting affordable price tags, and offering trusted cosmetic brands are highly effective strategies to maintain consumer satisfaction and ensure business survival in the local market.
Copyright (c) 2026 Melina Safitri (Author) https://creativecommons.org/licenses/by-nc/4.0
The Effect of Digital Marketing and Service Quality on Purchasing Decisions at Batik Manggur Probolinggo
Local businesses face tight competition and need modern strategies to attract buyers. This study aims to analyze the impact of digital marketing and service quality on consumer purchasing decisions at a local batik enterprise in Probolinggo City. We applied a quantitative approach to test our framework. We distributed printed questionnaires to all registered consumers to gather primary data. We analyzed the consumer responses using a structural equation modeling technique. Our results indicate that digital marketing has a positive and significant effect on consumer choices. Service quality also provides a positive and significant impact on the purchasing decision. Between these two variables, consumers consider service quality as the most dominant reason for buying the product. Improving online promotions and maintaining excellent customer service successfully encourage buyers to complete their transactions. Local business owners should focus on combining an interactive online presence with helpful personal assistance to secure sales and grow their market.
Copyright (c) 2026 Kresna Qodri Ramadhan, Titik Mursiati, Agung Yatiningrum (Author) https://creativecommons.org/licenses/by-nc/4.0
Trust, Sales Promotion, and Product Quality on Purchasing Decisions at KFC Probolinggo City
The fast-food industry faces tight competition, requiring restaurants to understand what drives buyers to choose their menu. This study aims to analyze the effect of trust, sales promotion, and product quality on consumer purchasing decisions at Kentucky Fried Chicken in Probolinggo City. We applied a quantitative method to test our variables. We collected primary data by distributing printed questionnaires to first-time buyers at the local restaurant. We chose the respondents randomly to ensure fair representation. We analyzed the collected data using a multiple linear regression technique. Our analysis shows that building consumer trust gives a positive and significant effect on their decision to buy. We also find that offering attractive sales promotions significantly encourages buyers to purchase the meals. Serving high food quality proves to have a positive and direct impact on the final purchasing decision. We conclude that maintaining a reliable brand image, providing good discounts, and serving consistent food standards are highly effective strategies to attract consumers and survive in the competitive local fast-food market.
Copyright (c) 2026 Aji Ary Bening , Muhammad Syarif Hidayatullah Elmas, Junaidi (Author) https://creativecommons.org/licenses/by-nc/4.0
Work Environment, Compensation, and Job Satisfaction on Employee Productivity at PT Hakamindo Petro Chem
Companies in the heavy operational sector must ensure their workers reach daily production targets effectively. This study aims to analyze the effect of work environment, compensation, and job satisfaction on employee productivity at PT Hakamindo Petro Chem in Probolinggo Regency. We applied a quantitative approach to test our research framework. We collected primary data by distributing printed questionnaires directly to all workers at the operational site. We analyzed the respondent answers using a partial least squares statistical tool. Our data processing results show that a safe physical workplace condition gives a positive and significant effect on daily employee output. We also find that providing fair financial rewards significantly encourages the workers to work harder. Employees who feel satisfied with their jobs prove to show a much better task completion rate. We conclude that maintaining workspace facilities, giving proper salaries, and keeping a positive emotional atmosphere are highly effective operational steps to optimize the daily performance results of the company.
Copyright (c) 2026 Vina Nurdiana Safitri, Joni Hendra , Agustina Pujiastuti (Author) https://creativecommons.org/licenses/by-nc/4.0
Effect of Quality, Price, and Promotion on Pesticide Purchase Decisions at UD. Taman Argo Jaya
The pesticide industry currently faces high competition, compelling business entities to understand consumer behavior deeply to survive. This research aims to analyze the influence of product quality, price, and promotion on pesticide purchasing decisions at UD. Taman Argo Jaya in Probolinggo Regency. Employing a quantitative approach, this study utilized primary data collected through questionnaires distributed to consumers using incidental sampling techniques. The data were analyzed using multiple linear regression, including validity, reliability, and classical assumption tests, to examine the causal relationships between variables. The findings reveal that product quality has a positive and significant effect on purchasing decisions, indicating that customers prioritize reliability and efficacy over other factors. Similarly, promotion demonstrates a positive and significant influence, proving effective in persuading consumers to complete transactions. Conversely, the price variable shows no significant effect, suggesting that consumers in this specific agricultural segment are not sensitive to price variations when selecting essential inputs. Simultaneously, these factors contribute to the purchasing decision process. These results imply that to maintain market competitiveness, the company should focus on maintaining high product standards and active promotional strategies rather than competing solely on pricing.
Copyright (c) 2026 M. Hasbiyallah Ali Fiqri Hasbi, Titik Musriati, Mutimmah Rustianawati (Author) https://creativecommons.org/licenses/by-nc/4.0
The Influence of Workload, Motivation, and Organizational Commitment on Job Satisfaction at Perumdam Tirta Argapura
The stability of human resources in public utility sectors is vital for operational success and service delivery. This study aims to analyze the specific influence of workload, motivation, and organizational commitment on the job satisfaction of employees at Perumdam Tirta Argapura in Probolinggo Regency. Employing a quantitative approach, this research utilizes a saturation sampling technique that includes the entire population of the workforce to ensure a comprehensive dataset without sampling bias. Data collection was conducted through questionnaires using a Likert scale, and the subsequent analysis was performed using structural equation modeling software to test the proposed hypotheses. The empirical results demonstrate that workload has a positive and significant impact on job satisfaction, indicating that manageable task distribution enhances employee well-being. Furthermore, the findings reveal that motivation significantly boosts satisfaction, while organizational commitment also proves to be a strong determinant, fostering a sense of loyalty that translates into professional contentment. These outcomes suggest that to maintain high levels of satisfaction, the management must effectively balance physical and mental demands while simultaneously nurturing internal drive and institutional loyalty. The study provides a theoretical and practical contribution to human resource management in regional government-owned enterprises.
Copyright (c) 2026 Debyta Ikmatus Sidah, Mohammad Iskak Elly, Junaidi (Author) https://creativecommons.org/licenses/by-nc/4.0
Work Ethic, Experience, and Skills on Employee Productivity at Probolinggo Population and Civil Registration Office
Human resources play a vital role in determining the success of public service organizations. The Population and Civil Registration Office in Probolinggo City faces high demands to process community documents quickly, which requires excellent employee performance. This study aims to determine the effect of work ethic, work experience, and work skills on employee work productivity. We used a quantitative approach with causal associative techniques. We collected primary data by distributing printed questionnaires directly to all employees at the office, using a saturated sampling technique where every single staff member participated. We then analyzed the data using multiple linear regression software. Our findings show that work ethic has a significant and positive effect on work productivity, meaning highly disciplined employees process documents faster. We also found that work skills have a positive and significant impact, as technical computer abilities directly speed up the service. Our analysis reveals that work experience does not show a significant effect on work productivity, suggesting that simply working for many years does not guarantee higher daily output. Management should focus on building a strong work culture and providing regular technical training rather than relying solely on the seniority of the staff.
Copyright (c) 2026 Shelvina Aziza, Dedi Joko Hermawan , Raihan Wishal Nafis (Author) https://creativecommons.org/licenses/by-nc/4.0
Impact of Quality, Price, and Innovation on Purchasing Decisions at PT Randu Putra Perkasa Nusantara
Copyright (c) 2026 Zakki Ubaidillah Zakki Ubaidillah, Mutinda Teguh Widayanto , Agustina Pujiastutik (Author) https://creativecommons.org/licenses/by-nc/4.0
Inflation, Exchange Rates, and Return on Assets in Explaining Manufacturing Stock Prices
This study investigates how inflation, exchange rates, and return on assets shape stock prices among manufacturing firms. Using archival data and multivariate regression techniques, we evaluate whether macroeconomic conditions and firm profitability provide distinct explanatory power for equity valuation. The findings indicate that inflation exerts a significant and negative influence on stock prices, consistent with cost pressures, higher discount rates, and weaker consumer purchasing power that erode expected cash flows and valuation multiples. By contrast, exchange rate movements display no significant partial effect on stock prices for predominantly domestically oriented manufacturers, likely due to natural hedges, currency matched contracts, and offsetting exposures across supply chains. Furthermore, return on assets does not significantly explain contemporaneous stock prices, suggesting that investors prioritized resilience, pricing power, and cash flow quality over accounting profitability during the period studied. These results highlight the primacy of inflation dynamics in shaping equity prices in manufacturing, while underscoring muted direct sensitivity to currency fluctuations and profitability ratios. Practical implications include strengthening cost pass through mechanisms, pursuing operational hedges, and communicating cash flow durability. Future research should probe nonlinear thresholds, regime dependence, and disaggregated exposure profiles to reveal conditional effects that average estimates may obscure across different market contexts.
Copyright (c) 2025 Venny Maulidah (Author) https://creativecommons.org/licenses/by-nc/4.0
The Influence of Product Quality, Price, and Location on Customer Satisfaction at KFC Probolinggo
This study investigates the impact of product quality, price, and location on customer satisfaction at KFC Probolinggo. The research employs a quantitative associative causal design, using a structured questionnaire to collect data from customers of KFC Probolinggo. The data analysis was conducted using SmartPLS, a statistical tool that allows for testing the relationships between the variables. The findings reveal that all three factors—product quality, price, and location—have a significant positive influence on customer satisfaction. Product quality, characterized by the taste, freshness, and consistency of food, plays a vital role in determining customer satisfaction. Similarly, price, reflecting perceived value for money, significantly impacts how customers evaluate their dining experience. The location of KFC Probolinggo, with its convenient accessibility and visibility, also contributes positively to customer satisfaction, although its effect is less pronounced compared to product quality and price. These results highlight the importance of maintaining high standards in food quality, competitive pricing, and strategic location to enhance customer satisfaction. The study concludes with recommendations for future research to explore other potential factors, such as service quality and promotional strategies, which may further influence customer satisfaction in the fast-food industry.
Copyright (c) 2025 Wahyu Dwi Yanti , R Abdul Haris , Yunaz Farada Yoga (Author) https://creativecommons.org/licenses/by-nc/4.0
The Impact of Liquidity, Solvency, and Profitability on Stock Prices in Indonesia's Property Sector
This study explores the influence of liquidity, solvency, and profitability on stock prices in property and real estate companies listed on the Indonesia Stock Exchange. Using a quantitative research approach with data from financial statements, the study investigates the relationships between key financial ratios and stock prices over a three-year period. The results indicate that liquidity, measured by the current ratio, negatively affects stock prices, suggesting that excess liquidity may be seen as inefficient by investors. Solvency, represented by the debt-to-equity ratio, has a positive impact on stock prices, reflecting the market's preference for companies with higher leverage for growth. Profitability, measured by return on assets, also positively influences stock prices, highlighting the importance of operational efficiency in attracting investors. This study contributes to the understanding of financial factors driving stock prices in the property sector, offering insights for investors and analysts in navigating this dynamic market. Future research could extend the analysis to include macroeconomic factors, providing a broader perspective on stock price determinants.
Copyright (c) 2025 Ika Ninda Agustin , Joni Hendra , Siti Masluha (Author) https://creativecommons.org/licenses/by-nc/4.0
The Impact of Leadership, Reward, and Punishment on Employee Performance at Probolinggo City Police Department
This study investigates the influence of leadership, reward, and punishment on employee performance at the Probolinggo City Police Department. The research adopts a quantitative approach using survey data collected from employees at the department. The findings reveal that leadership, reward, and punishment all significantly contribute to improving employee performance. Leadership enhances motivation and productivity by fostering clear communication and responsibility. Reward systems, including both financial and non-financial incentives, positively influence employee engagement and job satisfaction, while punishment mechanisms help maintain discipline and adherence to organizational standards. These results emphasize the importance of a balanced and integrated approach to human resource management in public sector organizations, particularly in law enforcement. The study’s findings provide valuable insights for optimizing performance management strategies in police institutions, highlighting the need for further exploration of these factors in different law enforcement settings to improve organizational effectiveness. Future research could also examine other factors, such as job satisfaction and organizational culture, that may impact performance outcomes in police organizations.
Copyright (c) 2025 Prastika Maharani Maharani, Ngatimun , Agustina Pujiastuti (Author) https://creativecommons.org/licenses/by-nc/4.0
The Impact of Human Resource Audits and Organizational Commitment on Employee Performance
This study explores the influence of human resource audits and organizational commitment on employee performance in the pharmaceutical retail sector, specifically at Kimia Farma Apotek Unit Bisnis Jember. Using a quantitative approach with a causal associative design, the research examines how HR audits, which systematically assess HR practices, and organizational commitment, which reflects employees' emotional attachment to their organization, contribute to improving employee performance. The study finds that both HR audits and organizational commitment positively affect employee performance, with organizational commitment showing a stronger impact. Data were collected from employees using structured questionnaires, and the analysis was conducted using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicate that organizations with well-implemented HR audits and a strong sense of employee commitment achieve better performance outcomes. These findings emphasize the importance of integrating systematic HR evaluations and fostering emotional bonds with employees to optimize workforce effectiveness. Future research could investigate additional factors influencing performance, such as job satisfaction, and extend the study to other regions or sectors to validate these results.
Copyright (c) 2025 Ahmad Fawzi Jailani , Ngatimun, Elok Dwi Vidiyastutik, Lusi Endang Sri Darmawati (Author) https://creativecommons.org/licenses/by-nc/4.0
The Influence of Commitment, Motivation, and Environment on Employee Productivity at Probolinggo Civil Registration Service
This study aims to analyze the relationships between organizational commitment, work motivation, and the work environment, with the specific purpose of increasing employee productivity at the Population and Civil Registration Service in Probolinggo City. As the agency transitions from manual to digital services, understanding the internal factors driving workforce performance is crucial. This research employs a quantitative approach utilizing a causal-associative design to determine the effect of independent variables on the dependent variable. The sampling technique used is saturation sampling, which involves the entire population of employees at the agency to ensure a holistic view of the organizational dynamics without sampling bias. Data were collected through observations, interviews, and questionnaires, and subsequently analyzed using structural equation modeling software. The results of the study indicate that organizational commitment has a positive and significant effect on employee productivity. Furthermore, work motivation is proven to be a vital factor that significantly boosts employee output. The findings also demonstrate that a conducive work environment exerts a strong positive influence on productivity. Consequently, this study concludes that simultaneously improving commitment, motivation, and workplace conditions is essential for optimizing the performance of public sector employees.
Copyright (c) 2026 Muhammad Saiful Ansori, Yayuk Indah Wahyuning Tyas, Agung Yatiningrum (Author) https://creativecommons.org/licenses/by-nc/4.0